Quality Claims Handling
Quality Claims Handling at Herbal Hills
Quality claims are taken seriously at Herbal Hills. If you are a private label or third party manufacturing client and you have a concern about a delivered batch, this page explains how to raise it, what information helps, and how our Quality team reviews it using batch records and the Certificate of Analysis (CoA) issued with every batch.
Quality Claims – Key Facts
- Who can raise them: private label and third party manufacturing clients of Herbal Hills
- How to raise them: through the Contact Us page or by phone and email
- What to share: product name, batch number, issue details and photos or videos
- Traceability: each batch is identified by its batch number and linked to its batch records
- Testing: in-house lab, NABL-accredited labs for advanced tests, and a CoA with every batch
- Certifications: GMP, ISO and USFDA certified manufacturing in Lonavala, Maharashtra
What Quality Claims Cover
In contract manufacturing, quality claims are formal concerns raised by a brand owner about a product that has been made and delivered. They may relate to the product itself, its packaging, or its labelling. Raising a claim starts a review; it does not decide the outcome in advance.
- Product concerns: appearance, texture, colour, odour or other properties that look different from what you expected
- Packaging concerns: sealing, bottles, pouches, cartons or closures
- Labelling concerns: print, batch details or label placement
- Documentation concerns: questions about the CoA or batch paperwork
How to Raise Quality Claims With Herbal Hills
- Note the product name and the batch number printed on the pack.
- Write a short, clear description of the issue and when it was noticed.
- Take photos or videos of the product, the pack and the batch details.
- Keep the affected stock aside and stored as per the label until the review is complete.
- Send the details through our Contact Us page, email business@herbalhills.in or Contractmfg@herbalhills.in, or call +91 8657566722.
Information That Speeds Up Quality Claims
| Detail to share | Why it helps |
|---|---|
| Product name | Identifies the formulation and the product file |
| Batch number | Links the claim to the exact batch records and CoA |
| Issue description | Shows the Quality team what to check first |
| Photos or videos | Gives visual evidence of the concern |
| Quantity affected | Shows whether the concern is isolated or wider |
| Storage and handling details | Helps separate product concerns from handling or transit concerns |
How Quality Claims Are Reviewed
Batch numbers are the backbone of traceability. Once a claim is received, the Quality team uses the batch number to pull up the batch records and the CoA for that batch. These records show the materials used, the process steps and the test results at the time of release.
Checking Batch Records and the CoA
The team compares the concern with the documented results. If something needs to be tested again, our in-house lab can check it. Where an advanced test is needed, NABL-accredited labs are used. This keeps the review based on data, not on assumptions.
Sharing Findings on Quality Claims
Findings are shared with you once the review is complete. Any corrective action is then discussed with you and decided in line with your manufacturing agreement. We do not set out fixed outcomes on this page, because each case depends on its facts.
How We Work to Prevent Quality Claims
The best quality claims process is one that is rarely needed. Every product is made in our own GMP, ISO and USFDA certified facility in Lonavala, tested in our in-house lab, and released with a CoA. With 20+ years of experience and 400+ Ayurvedic products, our teams follow documented processes from raw material to packing.
Ayurvedic products are made under the rules of the Drugs and Cosmetics Act, with guidance from the Ministry of AYUSH. Our manufacturing and documentation follow these rules, which is why batch-wise records are kept for every order.
Quality Claims, Returns and After Sales Help
Quality claims are one part of how we support clients after delivery. For transit, packaging and general support, see our After Sales Support page. For how return and replacement terms are agreed in B2B orders, see our Return Policy page. For the wider service, read about our private label services.
Need to raise a concern? Share the product name, batch number, issue details and photos through our Contact Us page. Our Quality team will take it forward.
Summary
Herbal Hills handles quality claims through a batch-based review. Clients share the product name, batch number, issue details and photos; the Quality team checks the batch records and CoA, uses the in-house lab or NABL-accredited labs where needed, and discusses findings and any corrective action in line with the manufacturing agreement. Raise a concern via the Contact Us page.
Frequently Asked Questions
What are quality claims in private label manufacturing?
Quality claims are formal concerns raised by a brand owner about a delivered product, its packaging or its labelling. They start a review by the manufacturer’s Quality team.
How do I raise quality claims with Herbal Hills?
Share the product name, batch number, issue details and photos or videos through the Contact Us page, by email at business@herbalhills.in or Contractmfg@herbalhills.in, or by phone on +91 8657566722.
Why is the batch number important for quality claims?
The batch number links your claim to the exact batch records and Certificate of Analysis, so the Quality team can trace how and when that batch was made and tested.
Does every batch come with a CoA?
Yes. Herbal Hills issues a Certificate of Analysis with every batch, and it is one of the first documents checked during a review.
Who reviews quality claims at Herbal Hills?
Claims are reviewed by the Quality team, with support from Production where the concern relates to packaging or process.
Is retesting part of the review?
Where needed, a product can be checked in our in-house lab. Advanced tests are done through NABL-accredited labs.
What should I do with the affected stock?
Keep it aside and stored as per the label until the review is complete, and do not discard it, as it may help the investigation.
Do photos or videos help?
Yes. Clear photos or videos of the product, pack and batch details give visual evidence and help the team understand the concern.
What happens after quality claims are reviewed?
Findings are shared with you, and any corrective action is discussed and decided in line with your manufacturing agreement.
Does this page set refund or replacement terms?
No. Return and replacement terms for B2B orders are agreed as part of your manufacturing agreement. See the Return Policy page for more.
Can quality claims cover packaging and labels?
Yes. Concerns about sealing, bottles, pouches, cartons or labels can be raised in the same way, with photos and the batch number.
Where is Herbal Hills manufacturing done?
At its own GMP, ISO and USFDA certified facility in the Lonavala Industrial Co-op Estate, Nangargaon, Lonavala, Pune, Maharashtra – 410401.