Return & Replacement Policy
Return & Replacement Policy – Herbal Hills
Our return policy works differently from a retail one. For B2B private label and third-party manufacturing orders, return and replacement terms are typically discussed and agreed as part of your manufacturing agreement, rather than following a fixed, published consumer-style return policy.
Return and replacement terms for B2B contract-manufactured orders are typically agreed per project between the manufacturer and brand owner, rather than following a fixed published policy — discuss specifics as part of your manufacturing agreement with Herbal Hills.
How Returns Typically Work in B2B Manufacturing
Unlike a consumer retail return policy, B2B contract manufacturing return/replacement terms — covering scenarios like a quality-testing failure or a documented manufacturing defect — are typically negotiated as part of your manufacturing agreement, since bulk orders and private label products don’t fit a standard consumer return framework.
If You Have a Concern With a Delivered Order
See our Quality Claims Handling page for what to do if you have a specific quality concern about a delivered order. For return/replacement specifics relevant to your agreement, contact our team directly via the Contact Us page.
Return Policy – Key Facts
- Order type: B2B private label and third party manufacturing
- How terms are set: discussed and agreed as part of your manufacturing agreement
- No fixed consumer policy: bulk and private label orders do not follow a standard consumer return framework
- Quality concerns: raised through the Quality Claims Handling process with the batch number
- Batch documents: a Certificate of Analysis (CoA) is issued with every batch
- Contact: Contact Us page or +91 8657566722
Why a B2B Return Policy Is Agreed Per Project
A retail shop can take back a single unit and put it on the shelf again. A private label manufacturer cannot do that with products made under your brand name. The goods carry your label, your batch details and often your market-specific packaging. This is why a B2B return policy is set in your manufacturing agreement instead of a fixed public policy.
Agreeing the terms up front gives both sides clarity. You know how concerns will be handled, and the review can focus on facts rather than on assumptions.
Topics to Cover in Your Return Policy Discussion
- Which situations the agreement covers, such as a quality-testing failure or a documented manufacturing defect
- How a concern is raised and what evidence is needed
- How the batch records and CoA are used in the review
- How transit concerns are treated, in line with the agreed transportation terms
- Who the contact persons are on both sides
How a Return Policy Concern Is Raised
- Note the product name and batch number from the pack.
- Describe the concern clearly and add photos or videos.
- Keep the affected stock aside and stored as per the label.
- Contact our team through the Contact Us page with your order details.
- For quality concerns, follow the steps on our Quality Claims Handling page.
The Role of Batch Records
Every batch made at our Lonavala facility has a batch number and a Certificate of Analysis. These records let our Quality team trace the batch and check its test results. Our in-house lab can recheck a product, and NABL-accredited labs are used for advanced tests.
Return Policy, Quality Claims and After Sales Support
| If your concern is about | Where to start | What decides the outcome |
|---|---|---|
| Product quality in a batch | Quality Claims Handling page | Review findings and your manufacturing agreement |
| Damage in transit | After Sales Support page | Review findings and agreed transportation terms |
| Packaging or labels | After Sales Support page | Review findings and your manufacturing agreement |
| Return or replacement terms | Contact Us page | Your manufacturing agreement |
Reducing the Need to Use a Return Policy
Many concerns can be reduced before production starts. Approve your label artwork carefully, confirm your pack sizes and packaging, and agree the documents you need. For private label clients, free label designing helps get the artwork right early.
Read more on our After Sales Support page, our Delivery Terms page, and our private label services. Every product is made in our own GMP, ISO and USFDA certified facility, with 20+ years of experience behind it.
Ayurvedic products are made under the rules of the Drugs and Cosmetics Act, with guidance from the Ministry of AYUSH. Any return policy agreed with a brand owner sits within these rules.
Want to discuss return policy terms for your agreement? Contact our team through the Contact Us page, email business@herbalhills.in, or call +91 8657566722.
Summary
For B2B private label and third-party manufacturing orders, return and replacement terms are discussed and agreed as part of your manufacturing agreement with Herbal Hills, rather than following a fixed published policy.
See our Quality Claims Handling page for delivered-order concerns.
Frequently Asked Questions
What is Herbal Hills' return policy?
For B2B private label and third-party manufacturing orders, return and replacement terms are typically discussed and agreed as part of your manufacturing agreement, rather than a fixed published policy.
Can I return a bulk private label order?
This depends on your specific manufacturing agreement and the reason for the return — discuss this directly via the Contact Us page.
What if I receive a defective batch?
See our Quality Claims Handling page for what to do, and contact our team directly with your order details.
Why is there no fixed return policy for B2B orders?
Private label products carry your brand, label and batch details, so they cannot be resold like retail stock. Return and replacement terms are agreed in your manufacturing agreement instead.
What should my return policy discussion cover?
It should cover which situations are included, how concerns are raised, what evidence is needed, how batch records are used and who the contact persons are.
What evidence helps if I raise a concern?
The product name, batch number, a clear description of the issue and photos or videos help the review.
How are batch records used?
The batch number links your concern to the batch records and the Certificate of Analysis, which the Quality team checks during the review.
What about damage during transit?
Share the shipment details with photos or videos through the After Sales Support route. Transit concerns are reviewed in line with the agreed transportation terms.
Should I keep the affected stock?
Yes. Keep it aside and stored as per the label until the review is complete.
Does this page promise refunds or replacements?
No. Any outcome depends on the review findings and the terms in your manufacturing agreement.
How can I reduce the need for returns?
Approve label artwork carefully, confirm pack sizes and packaging, and agree the documents you need before production starts.
Who do I contact about return policy terms?
Use the Contact Us page, email business@herbalhills.in, or call +91 8657566722.
Where are Herbal Hills products made?
At its own GMP, ISO and USFDA certified facility in Lonavala, Maharashtra.