After Sales Support
After-Sales Support
Our Support Continues After Delivery
At Herbal Hills, our responsibility does not end when your private-label products are dispatched. We provide dedicated after sales support for quality, batch, packaging and transit-related concerns.
Batch-Wise Quality Support
For manufactured batches, control/retention samples are maintained by our Quality Assurance team as applicable. If any quality concern arises, share the product name and batch number, and our QA team can review the relevant batch records and retained sample to investigate the issue.
Transit & Damage Support
In case of breakage, leakage, damaged packaging or other transit-related concerns, share the shipment details along with photographs/videos. Our team will assist in reviewing the issue and coordinating the appropriate resolution, subject to agreed transportation terms.
Packaging & Product Support
For concerns related to product quality, sealing, labels, bottles, pouches, cartons or packaging, our Quality and Production teams will review the matter and recommend suitable corrective action.
Easy Complaint Support
Simply share: Product Name • Batch Number • Issue Details • Photos/Videos
Our team will take it forward with the concerned department.
After Sales Support – Key Facts
- Who it is for: private label and third party manufacturing clients of Herbal Hills
- Areas covered: batch quality, transit and damage, packaging and product concerns
- What to share: product name, batch number, issue details and photos or videos
- Batch records: control/retention samples maintained by Quality Assurance as applicable, plus batch records and the CoA issued with every batch
- Contact: Contact Us page, business@herbalhills.in, +91 8657566722
- Experience: 20+ years and 400+ Ayurvedic products
How Our After Sales Support Works
Good after sales support is simple to use. You tell us what happened, share the batch details, and the right team takes it forward. There is one route in, whether the concern is about the product, the pack or the shipment, so you do not have to work out which department to call.
Behind that simple route is a manufacturing system built on records. Each batch made at our facility in Lonavala has a batch number, batch records and a Certificate of Analysis (CoA). These records are what make a fair and fact-based review possible.
After Sales Support for Batch Quality Concerns
If a product looks or behaves differently from what you expected, share the product name and batch number. Our Quality Assurance team can review the relevant batch records and the retained sample, where applicable, to investigate. Where testing is needed, our in-house lab is used, and NABL-accredited labs handle advanced tests.
After Sales Support for Transit and Damage
For breakage, leakage or damaged packaging in transit, share the shipment details with photos or videos. Our team will help review the issue and coordinate the appropriate resolution, subject to the agreed transportation terms. Read our Delivery Terms page and our page on logistic support and transportation for how dispatch is arranged.
After Sales Support for Packaging and Labels
Concerns about sealing, labels, bottles, pouches or cartons are reviewed by our Quality and Production teams. They look at the batch and packing records and recommend suitable corrective action. Label concerns can also be checked against the artwork you approved.
Documentation Help After Delivery
Sometimes the question is about paperwork rather than the product. We can help with the CoA for a batch and with export documentation support for international shipments. For registration files, see our product dossier support.
What to Share When You Contact After Sales Support
| Type of concern | What to share | Team that reviews it |
|---|---|---|
| Batch quality | Product name, batch number, issue details, photos | Quality Assurance |
| Transit damage | Shipment details, photos or videos of the damage | Our support team, with Quality as needed |
| Packaging or label | Batch number, photos of the pack or label | Quality and Production |
| Documents | Batch number and the document you need | Quality team |
Quick Checklist Before You Raise a Concern
- Note the product name and batch number from the pack
- Take clear photos or videos of the product, pack and shipment
- Write down when and where the issue was noticed
- Keep the affected stock aside and stored as per the label
- Send the details through our Contact Us page
Specific quality concerns follow the steps on our Quality Claims Handling page. Return and replacement terms for B2B orders are agreed as part of your manufacturing agreement, as explained on our Return Policy page. For the full scope of what we offer, see our private label services and Ayurvedic third party manufacturing.
Ayurvedic products are made under the rules of the Drugs and Cosmetics Act, with guidance from the Ministry of AYUSH. Our batch-wise records follow these rules, and they are the base of every after sales support review.
Need help with a delivered order? Share the product name, batch number, issue details and photos through our Contact Us page, email business@herbalhills.in, or call +91 8657566722 or +91 7770019138.
Summary
Herbal Hills offers after sales support for private label clients covering batch quality, transit damage, packaging and documents. Share the product name, batch number, issue details and photos; the right team reviews the batch records, retained sample where applicable and CoA, and coordinates the next step in line with agreed terms.
Herbal Hills — We Manufacture. We Deliver. We Support.
Frequently Asked Questions
What does after sales support cover at Herbal Hills?
It covers batch quality concerns, transit and damage issues, packaging and label concerns, and documentation questions such as the CoA for a batch.
How do I contact after sales support?
Use the Contact Us page, email business@herbalhills.in or Contractmfg@herbalhills.in, or call +91 8657566722 or +91 7770019138.
What details should I share?
Share the product name, batch number, issue details and photos or videos. For transit concerns, add the shipment details.
Are retained samples kept for each batch?
Control/retention samples are maintained by our Quality Assurance team as applicable, and they can be reviewed with the batch records if a concern arises.
What if products are damaged in transit?
Share the shipment details with photos or videos. Our team will review the issue and coordinate the appropriate resolution, subject to agreed transportation terms.
Who reviews packaging concerns?
Our Quality and Production teams review concerns about sealing, labels, bottles, pouches or cartons and recommend suitable corrective action.
Is a CoA issued with every batch?
Yes. A Certificate of Analysis is issued with every batch, and it is part of the records used in any review.
Is after sales support only for domestic orders?
Support is available for private label clients, and export shipments also include documentation support. Share your order details so the right team can help.
Does after sales support include testing?
Where testing is needed, our in-house lab is used, and advanced tests are done through NABL-accredited labs.
Where can I read about returns?
Return and replacement terms for B2B orders are agreed as part of your manufacturing agreement. See the Return Policy page for details.
How is a quality concern different from a transit concern?
A quality concern relates to the product or its batch, while a transit concern relates to damage during shipping. Both can be raised through the same contact route.
Who is Herbal Hills?
Herbal Hills (Isha Agro Developers Pvt. Ltd.) has 20+ years of experience, 400+ Ayurvedic products and its own GMP, ISO and USFDA certified facility in Lonavala.